You will be a member of project team that implements ITSM solutions for external customers. The solution is based on third-party system and aligned with ITIL best practices. During the project you will combine the role of business analyst with CMDB consultant by:

 Responsibilities:

  • Working closely with external customers: identify needs, gather requirements and analyzing customer's expectations
  • Modeling business processes with focus on CMDB
  • Developing a standard for IT configuration management methodology
  • Suggesting optimizations and areas for improvement
  • Hosting workshops and meetings with the customer, presenting solutions to stakeholders
  • Creating a concept of final solutions based on third-party vendors' systems
  • Close cooperation with technical teams
  • Maintains Customer data to ensure CMDB accuracy and completeness
  • Verification whether delivered solution meets business needs
  • Collaboration within a team of business analysts
  • Works with other ITSM processes to understand new requirements and identify how Configuration management can support

  • Flexible forms of employment and working hours (CoE or B2B)
  • An interesting, challenging job in the dynamically developing Capital Group company
  • Work on innovative projects using modern technologies
  • Direct impact on shaping the image of the Capital Group's companies on the market
  • Possibility to develop competences in a wide range
  • Attractive salary
  • Stability of employment and a friendly work atmosphere
  • Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more

  • Higher technical degree (IT, systems engineering, IT management or related)
  • Minimum of 2-4 years of experience in Configuration Database Management (CMDB) or related areas in IT
  • Experience working with CMDB tools such as BMC Atrium(CMDB), ServiceNow, Jira Insight (Assets), or other popular configuration management systems
  • Knowledge of configuration management best practices and standards, including ITIL processes for CMDBs
  • Experience working with databases, SQL and basic knowledge of data management scripts
  • Ability to integrate CMDB with other ITSM systems and monitoring and management tools, as well as Discovery systems
  • Strong analytical skills, ability to identify and solve problems related to configuration data
  • Attention to detail and thoroughness in maintaining configuration data
  • Ability to communicate effectively with technical and non-technical teams, including the creation of documentation and reports

Nice to have:

  • Knowledge of ITIL processes, especially in the area of ​​configuration and IT resource management
  • Basic knowledge of IT configuration management standards and regulations (e.g. ISO/IEC 20000)
  • IT infrastructure and architecture - general knowledge of issues related to IT architecture and efficient navigation in the area of ​​technology and infrastructure
  • Willingness to continually develop and update knowledge of configuration management and CMDB tools​
  • Certifications related to configuration management and ITIL (e.g. ITIL Foundation, ITIL Intermediate for configuration management)
  • Experience automating configuration management processes using scripts or automation tools

We are experts in digital transformation.  With more than 800 technology specialists in IoT, Cloud, Augmented Reality, Machine Learning, Enterprise PLM, and other value chain technologies, we work with many of the world’s most familiar companies to create and implement solutions that improve the way products are designed, manufactured, operated, and maintained. 

We also create a workplace focused on the development of competencies, interests, and relationships. Whether you’re an experienced professional or a recent graduate, working with us could be an exciting next step in your career.