Sapiens Software Solutions Poland Sp. z o.o.

Location: Katowice

In Poland we are located in: Katowice, Gdynia, Szczecin, Warszawa

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.  

Over the last year, Sapiens Service Desk has become a vital part of any service operation performed by Managed Services. 

A key point to understood is that, no matter how efficient the Service Desk and its members are, there will always be issues that need escalation and underpinning support from other teams. Support and development teams need to work in close collaboration with Service Desk to present and deliver a “joined up” approach to customers. 

The focus of the Service Desk is to provide support for ‘people and business’ rather than simply technical issues. 

We are looking for a highly motivated Application Support Analyst to become member of Sapiens Service Desk. A strong track record of post-production supporting services is required. 

Job description 

  • Acting as single point of contact for Sapiens customers (first level support) 
  • Providing a clear path for customers to report issues, queries and requests, and have them acknowledged, classified, owned and actioned 
  • Providing application support, technical operations and technical support for a world-class insurance application for multiple clients in Europe 
  • Maintain operation of the applications, restores normal operations of a disrupted service as quickly as possible and with the least possible impact on the business 
  • Working with Customer Service Management tools following global processes and procedures agreed within Sapiens Managed Services 
  • Communicate with related teams (technical, core product, infrastructure) to resolve reported issues 
  • Meet the commitments for the multiple projects - agreed deliverables on schedule and quality as per the agreed Service Level Agreements, including on-call support 
  • Do periodic root cause analysis and identify process improvements 

We offer 

  • Stable employment – permanent job contract 
  • Stable project & diversified working environment 
  • Private medical healthcare & Multisport card 
  • IT-specific, friendly dress code that you will become a fan of 
  • Attractive employee referral program and bonuses 
  • night shift bonus (according to Labor Code) 

Requirements 

  • Experience in application support, with understanding of IT Landscape, multi-tier Application, Database 
  • Good knowledge in customer support processes and procedures (e.g. ITIL), tools (e.g. Service Now, Jira) 
  • At least basic knowledge of: Azure, MSQL, DataDog, PowerShell scripting. 
  • Comfortable communicating with global customers on production support calls 
  • Good learner and self-starter, and a team player 
  • Strong analytical and problem-solving skills 
  • Fluent English, excellent communication skills 
  • Problem solving attitude 
  • Flexibility 
  • Work in shift mode 24/7 

Join us and become part of our common success! Please send your resume in English. 

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V. 

Sapiens jest liderem wśród dostawców oprogramowania dla branży ubezpieczeniowej oraz szerzej pojętego sektora usług finansowych. Naszym globalnym klientom dostarczamy kompleksowe rozwiązania usprawniające ich biznes, a nasze produkty są skrojone na miarę ich potrzeb.

W Polsce prężnie rozwijamy się od 2015 roku i cały czas poszukujemy specjalistów z zakresu programowania Java, testowania manualnego i automatycznego, analizy biznesowej i konfiguracji systemu. 

Nasi pracownicy to ludzie o różnorodnym doświadczeniu, których łączy pasja do technologii. W pracy u nas cenią sobie przede wszystkim sobie dobrą atmosferę i relacje w zespole jak w mniejszych firmach, a przy tym globalne struktury korporacyjne, które dają możliwość udziału w projektach realizowanych na wielką skalę.