Duco is making waves! Businesses in the digital economy succeed or fail based on their ability to deal with masses of data and complexity quickly and efficiently, and many of the world’s leading companies trust Duco with the management of their complex, mission-critical data. Duco brings together data quality, reconciliation, data prep and management in one agile, cloud-based platform.
Headquartered in London, with offices in New York, Boston, Poland, and Singapore, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.
About the role
We’re looking for a talented and experienced Head of Customer Support, to build on the existing structure and future-scale it. Reporting directly to the Chief Technology Officer, and leading a team of 15 Support Engineers located in Singapore, Wroclaw and Denver, the Head of Customer Support will be an integral part of Duco’s Senior Leadership Team.
What you will be working on
Want to do a little more research before you apply?
Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco.
You can also find out more about us on LinkedIn
Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at [email protected]. Include your contact information, the role you're applying for, and how we can accommodate you.
During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.
Ideally, you will have
Work at Duco
WE’RE NOT A TYPICAL EMPLOYER We believe that everyone does their best and achieves their full potential when they’re happy and engaged. Everyone should love what they do and feel proud of their work. That means:
The Duco Platform brings together data prep, data quality, reconciliation and lineage across enterprise. It delivers rapid deployment of no-code, machine learning powered solutions that enables our clients to build a single source of truth for mission-critical data across their organisation.
A new way to gather, normalise and transform your operational data immediately, without coding. Perfect for highly controlled and regulated environments.
Duco Alpha – our machine learning engine – speeds up set up even further by analysing data and suggesting field matches to minimise manual work. Ingest and normalise data from multiple flat files, with no need for coding, uses our unique Natural Rule Language.
Part of our strategy for this year is to build from scratch new products, we are happy to tell you more during interview process.