Messaging Engineer O365

This BANK is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, The BANK is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of the BANK's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Exchange Messaging Services provides the follow:

• Email services
• Mobile Device Management
• Compliance Tools
• Office 365
• Ms Teams

Main Purpose of the Role :

Gain sufficient knowledge on the environment and tasks to be performed:

· Transition MUFG EMEA and Securities to M365

· Federate MUFG EMEA and Securities to wider MUFG group

· Deploy MS teams including video + voice into MUFG EMEA and Securities

· Provide guidance on best practice for azure based infrastructure

· Project Support – i.e. communication plan\Scheduling Activates

· Provide an escalation path for administrators

· Incident management and problem management to include reporting function

· Update and create the Standard Operating Procedure

· Ensure that the system meet existing regulations and eDiscovery requirements

• Update and create the Standard Operating Procedure

Key Responsibilities:

Managing messaging services

• Close Incidents\Task within SLA together with responding to queries raised via Messaging mailbox.
• eDiscovery - Working with legal and compliance find, compile, organise. and verify case-critical data quickly across, preservation, collection and processing.
• Manage large data sets and prepare for internal\external review with a high degree of diligence and attention to detail.
• Understand existing data channels and retention periods and respond to investigations within SLA
• Act as Service Desk liaison helping to ensure that the service desk is constantly developing and improving with its Messaging service knowledge.
• Report on Messaging Services statistics for both bank and securities and ensure that engineers are notified of breached tickets.
• Respond to branch enquires and update process and procedures based on feedback from engineers\regional support staff.

Issue\create communications\schedules for Messaging services related projects.

MUST

Functional / Technical Competencies:

· Deep understanding of M365 platform and services to include transition of global organization.

· Expert knowledge of Microsoft Teams to include voice \ video

· Expert knowledge of Enterprise Vault and Compliance Tooling

· Expert knowledge of user provisioning process

· Expert knowledge of Mobile infrastructure

· Ability to communicate effectively with a global org.

· Solid experience of delivering new services into enterprise environment.

Behavioral Competencies

1. Can communicate effectively in writing and verbally to colleagues at all levels.
2. Working co-operatively (rather than competitively) with others to achieve a common goal.
3. Flexible with ability to work outside of business hours in order to support business requirements.
4. Taking account of new information or changed circumstances and modifying understanding of a problem or situation

accordingly.

1. Identifying gaps in the available information required to understand a problem or situation and remedying such gaps.

Work Experience:

· Global Messaging experience with experience of supporting user base of cica 100,000 in finical organisations

· Proven track record of delivering M365 into multiple organisations as lead engineer.

Education / Qualifications:

Expert level of Active Directory, M365, Azure AD

MCSE Messaging\MCSA

NICE TO HAVE

• Process design, documentation & scripting
• Understanding of hardware design (SAN)