We’re looking for a talented and experienced Head of Customer Support, to build on the existing structure and future-scale it. Reporting directly to the Chief Technology Officer, and leading a team of 15 Support Engineers located in Singapore, Wroclaw and Denver, the Head of Customer Support will be an integral part of Duco’s Senior Leadership Team.
The main areas you will be responsible for:
Work at Duco
WE’RE NOT A TYPICAL EMPLOYER We believe that everyone does their best and achieves their full potential when they’re happy and engaged. Everyone should love what they do and feel proud of their work. That means:
The Duco Platform brings together data prep, data quality, reconciliation and lineage across enterprise. It delivers rapid deployment of no-code, machine learning powered solutions that enables our clients to build a single source of truth for mission-critical data across their organisation.
A new way to gather, normalise and transform your operational data immediately, without coding. Perfect for highly controlled and regulated environments.
Duco Alpha – our machine learning engine – speeds up set up even further by analysing data and suggesting field matches to minimise manual work. Ingest and normalise data from multiple flat files, with no need for coding, uses our unique Natural Rule Language.
Part of our strategy for this year is to build from scratch new products, we are happy to tell you more during interview process.