The Technical Support Operations (TSO) department are post-sale systems engineers supporting a global customer base for advanced and mission-critical digital communications systems.

These systems are the go-to technology for customers around the world who need clear, instant and reliable voice and data communications.

TETRA and LTE solutions offer a portfolio of digital radios, infrastructure and applications which enable voice and data communications that allows our customers to instantly communicate, ease decision-making and provide seamless coordination in even the harshest of environments.

A TSO Applications and OS Systems Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

We are seeking an experienced support engineer or system engineer with a passion for technology and flawless analytical and communication skills.

The role is based on a flexible, hybrid work model with possibility of full-time remote work. However, travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.

The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

The department provides 24*7*365 cover to all our customers and as such, engineers will be expected to be part of the Out of Hours solution. At present this cover is achieved via an On-Call Rota.

You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem-solving skills as you will be expected to do your own research and investigation.

  • Develop a high level of understanding of Motorola Solutions TETRA products and architecture to be able to support external and internal customers in the resolution of technical issues.
  • Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English. 
  • Take ownership of customers’ issues and ensure that customers’ expectations are met.
  • Follow ITIL based Incident resolution and Problem investigation methodology.
  • From time to time, visit customer sites across the EA region in order to resolve those issues that cannot be resolved remotely.
  • Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.
  • Participate in System Upgrades on customer premises.
  • Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures.
  • Stay current on new and emerging technologies

  • Training and broad development opportunities e.g within Continuous Talent Development program.
  • Opportunity to gain industry recognized certification e.g ITIL, CompTIA etc.
  • Access to a vast range of on-line training, industry periodicals and e-books.
  • Competitive salary package.
  • Yearly salary increase (depends on individual performance).
  • Yearly bonus (depends on company performance).
  • PPE (Employee Pension Plan).
  • Employee Stock Purchase Plan (ESPP).
  • Strong team-oriented culture.
  • Comfortable work conditions (high class offices, parking space).
  • Remote work possibility. 
  • Flexible working hours.
  • Volleyball field and grill place next to the office.
  • Lots of sport activities such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
  • MultiSport card or MultiKafeteria vouchers.
  • Private medical & dental coverage.
  • Life insurance.
  • Access to wellness facilities and integration events.

  • Minimum 1 year of experience in Technical Support or System Administration Engineer role (IT systems, Software Applications, Server Hardware ).
  • Understanding of ITIL framework/methodology and ITIL foundation.
  • Background knowledge of Operating Systems including Linux/UNIX, Windows, and Virtualization Technology (VMware ESXi, KVM etc.) administration. Software Applications development background would be a strong advantage.
  • Ability to understand the complexity of systems architecture.
  • Open and direct communication with excellent oral and written communication skills in English.

Desirable:

  • Degree in Engineering, Computer Science, Telecommunications or similar.
  • Basic Networking skills (Intermediate-Advanced preferable).
  • Basic Radio Frequency Telecommunications systems understanding. 
  • Experience in Network Security, patching software and Antivirus Management.
  • Ideally having previous experience in Systems and Software Engineering and mobile Telecoms including Tetra, LTE, UMTS/GSM. 

We influenced history. Now we shape the future. 

Od ponad 30 lat w Polsce i 95 na świecie naszymi rozwiązaniami wspieramy tych, którzy dbają o nasze bezpieczeństwo. Nad nowymi patentami i innowacjami pracuje ponad 2500 osób w Polsce! 

Tysiące pracowników Motorola Solutions z całego świata zapewnia bezpieczeństwo milionom ludzi: pasażerom, kibicom, uczniom, pacjentom, robotnikom. W codziennej pracy wspieramy strażaków, policjantów, służby ratunkowe czy przedsiębiorców. Jesteśmy prawdziwie dumni z tego, co powstaje w wyniku pracy naszych zespołów. Nasze rozwiązania są wykorzystywane w ponad 120 krajach w szkołach, transporcie, ośrodkach zdrowotnych, placówkach publicznych, zarządzaniu krytycznym, więzieniach, fabrykach, kasynach, lotniskach, instytucjach finansowych, ośrodkach bankowych i sprzedaży. 

Motorola Solutions jest światowym liderem w dziedzinie bezpieczeństwa publicznego oraz ochrony przedsiębiorstw. Nasze rozwiązania w zakresie komunikacji radiowej, monitoringu wideo, kontroli dostępu do obiektów oraz oprogramowania centrum dowodzenia, uzupełnione usługami zarządzania i wsparcia, tworzą najbardziej zintegrowany ekosystem technologiczny, który zwiększa zabezpieczenie społeczności i pomaga firmom zachować produktywność i bezpieczeństwo. W Motorola Solutions rozpoczynamy nową erę bezpieczeństwa publicznego w komunikacji krytycznej. Dowiedz się więcej na www.motorolasolutions.com

W pracy traktujemy się po partnersku tworząc różnorodny zespół pasjonatów otwarty na innowacyjne podejście. W Motorola Solutions możesz prawdziwie wykorzystać swój potencjał i talent, a także działać z pasją.