• Be at the center of the customer experience for Marqeta, providing 24x7x365, high-quality support and service to our valued customers.

  • Provide direction and leadership to the Production Support team.

  • Attract, hire, train, and retain high-performing support professionals.

  • Provide real-time solutions to customer issues, often with imperfect information.

  • Build strong relationships and work closely with Product, Technology, and Revenue teams.

  • Develop strong functional or technical Marqeta platform knowledge.

  • Build the Production Support team: We’re growing quickly and this team needs to keep up with the demands.

  • Develop and deliver creative solutions for complex problems.

  • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.

  • Ensure the delivery of high-quality technical and soft-skills training for direct report and team members.

  • Respond to inquiries via tickets, emails, and other channels.

  • Take ownership of responding to inquiries, issues, and escalations.

  • Perform problem-solving, diagnosing, root cause analysis, and generating corrective action plans for issues.

  • Work cross-functionally to resolve issues and provide customer care.

  • Assist in monitoring production transaction volume, functionality, capacity, and performance.

  • Assist in responding to alerts, data, and trends that have customer impact.

  • Coordinate and execute internal projects to improve the support process.

  • Provide on-call support for rotations and escalations.

  • Annual bonus
  • Social Security 
  • Labor Fund 
  • Guaranteed Employee Benefits Funds  
  • Disability Insurance 
  • Accident Insurance 
  • Public Health Insurance 

  • Has 8+ years of leading technical support, product support, or IT support for B2B or B2B2C customers.

  • Has exceptional customer skills, with strong written and verbal communication abilities.

  • Is able to work effectively with both internal and external technical and non-technical stakeholders.

  • Is comfortable using data to make decisions.

  • Is committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision.

  • Leads well under pressure, often with imperfect information. This is production support so timely, accurate issue resolution is a key to success.

  • Has a good understanding of API technologies and troubleshooting.

  • Is comfortable working within an environment with a variety of technical support tools (query, logging/monitoring, etc.)


  • Experience in payments and accounting.

  • Experience with Zendesk, Salesforce, Jira and Confluence.

  • Experience with Tableau.

  • Experience working at a high-growth startup.




Jesteśmy Devire – firmą rekrutacyjną, której celem jest łączenie świetnych ludzi ze świetnymi pracodawcami.

Niezależnie czy rozglądasz się za nową pracą na stałe czy projektem w formie współpracy B2B – możesz polegać na naszym wsparciu na każdym kroku.

Współpracujemy z pracodawcami z terenu całej Polski i realizujemy rekrutacje we wszystkich kluczowych obszarach technologicznych.