• Assisting customers by:
    • Classifying and triaging inbound support cases
    • Solving customer support cases
    • Working with other Support Engineers to assist with their assigned cases
    • Answering customer questions in the Tanium community site
  • Improve customer experience by:
    • Documenting best practices
    • Tracking activity, documenting root cause, and reporting
    • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
    • Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Attractive remuneration and comprehensive benefits.

  • Private healthcare
  • Dental Cover
  • Vision Cover
  • Multisport card
  • Meal Allowance
  • Relocation budget
  • Unlimited fully paid leave
  • Life & Disability + Critical Illness benefits - employer paying 100% of the premium
  • Pension Plan
  • All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build 
  • No on-call
  • Newly formed Krakow-based team
  • Career development opportunities
  • A value-based, transparent culture that fosters collaboration and innovation 
  • Ability to work with global customers  
  • Ability to work on complex and strategic global projects and initiatives

  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus
  • 3+ years into their career field with solid technical skills in one or more areas of: networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Aptitude for comprehending complex troubleshooting
  • Problem solving - can break problems down into manageable, ordered piece parts and convey the problem statement and plan to others
  • Good Judgement - understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
  • Independent - should be able to independently work on problems; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues.

Good to Have

  • Hands-on Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
Devire

Devire

Krakow
200

Jesteśmy Devire – firmą rekrutacyjną, której celem jest łączenie świetnych ludzi ze świetnymi pracodawcami.

Niezależnie czy rozglądasz się za nową pracą na stałe czy projektem w formie współpracy B2B – możesz polegać na naszym wsparciu na każdym kroku.

Współpracujemy z pracodawcami z terenu całej Polski i realizujemy rekrutacje we wszystkich kluczowych obszarach technologicznych.