Support Engineer

• Assisting customers by:
• Classifying and triaging inbound support cases
• Solving customer support cases
• Working with other Support Engineers to assist with their assigned cases
• Answering customer questions in the Tanium community site
• Improve customer experience by:
• Documenting best practices
• Tracking activity, documenting root cause, and reporting
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
• Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Attractive remuneration and comprehensive benefits. 

• Private healthcare
• Dental Cover
• Vision Cover
• Multisport card
• Meal Allowance
• Relocation budget
• Unlimited fully paid leave
• Life & Disability + Critical Illness benefits - employer paying 100% of the premium
• Pension Plan
• All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build 
• No on-call
• Newly formed Krakow-based team
• Career development opportunities
• A value-based, transparent culture that fosters collaboration and innovation 
• Ability to work with global customers  
• Ability to work on complex and strategic global projects and initiatives 

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus
• 3+ years into their career field with solid technical skills in one or more areas of: networking, security, operations, scripting, and/or programming
• Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
• Aptitude for comprehending complex troubleshooting
• Problem solving - can break problems down into manageable, ordered piece parts and convey the problem statement and plan to others
• Good Judgement - understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
• Independent - should be able to independently work on problems; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues.

Good to Have

• Hands-on Tanium experience
• Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
• Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)