Site Reliability Engineering Team Leader

In Poland we are located in: Katowice, Szczecin, Gdynia, Warszawa 

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific. 

• Lead Cloud Operations team
• Coordinating the work and task between team members. 
• Ensure proactive observability, alerting and compliance with SLA\SLI\SLO’s
• Managing the relationship with cloud partners 
• Oversee the cloud infrastructure to ensure optimal performance and suggest improvements and actions
• Support departments with advice on the use of Azure/Oracle/AWS services
• Participate in core IT projects implementation (mainly automation of the infrastructure management, deploy infrastructure for cloud products)
• Ensure compliance of policies and procedures
• Ensure data protection and system security
• Report KPIs to business leads and drive continuous improvement
• Guide the Team in the face of complicated technical tasks
• Be a counterpart for a team of specialists in the context of major operational issues
• Actively participate in the new solution design 
• Being a Single Point of Contact in terms of emergency calls or any other technical issue 
• The primary support area will be applications for EMEA customers, but may be also involved in other responsibilities as related to the company vision.

      Management task

• Coordinate tasks in the department
• Accountable for ensuring the tasks are solved to agreed deadline
• Accountable for the organization of the daily operation.
• Accountable for on-call duty planning.

• Stable employment – permanent job contract
• Flexible working hours to help you keep the work-life balance and find time for your hobbies
• Partnership approach & communication respecting individual needs and employee development plan ideas
• Possibility to gain professional experience and learn from global industry experts
• Stable project & diversified working environment
• Periodical events and contests for employees (business runs, paintball, etc.)
• Private medical healthcare & Multisport card
• IT-specific, friendly dress code that you will become a fan of
• Attractive employee referral program and bonuses

• Min. 5 years of experience in the area of responsibility and cloud operation systems on an Enterprise technology level.
• Knowledge of Azure, Oracle, AWS and cost management in a cloud environment: 3+ years managing cloud solutions
• Experience with leading a team
• Knowledge of the technical services provided by the department.
• Excellent collaboration, organizational and time-management skills
• Fluent English written and oral. Able to communicate clearly throughout different level of organization
• Proactive approach to performance of tasks and professional challenges – proposing new solutions, suggesting improvements to existing solutions

Technical skills

• Advance knowledge of Cloud infrastructure and services on Microsoft Azure - must, Amazon AWS and Oracle OCI - nice to have
• Linux, Windows
• k8s, Docker
• MSSQL, Oracle DB, PostgreSQL, MongoDB – one of them
• Terraform, Ansible
• Azure DevOps, Jenkins
• Git and SVN
• DataDog, Azure monitoring stack

Join us and become part of our common success! Please send your resume in English.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.