Business Analyst - Customer Experience & Business Process Management​​

For Customer Experience & Business Process Management Section we are currently looking for Business Analyst role to dive deep into customer journey and user experience.

T-Mobile Polska is a workplace full of mutual inspiration and extraordinary challenges. We act boldly, we are responsible for decisions made, we cooperate and experiment! 

• Min. 2+years of experience in Business Analyst
• Ability to speak and write fluently in English
• Knowledge of ongoing market trends in customer journeys and user experience
• Good customer handling experience, ability for user support & training
• Excellent communicator with the ability to translate data into actionable insights
• Highly developed analytical thinking and attention to detail
• Practical experience in generating process documentation and reports
• Experience in designing E2E customer journeys

Our Expectations:

• Quick learner with an ambitious and results driven personality
• Analytical thinking, positive energy, proactivity, Can do” attitude
• Extremely organized with strong time-management skills
• Ability to work effectively in a team
• Proactively identifies areas of improvement
• Customer centric approach to solutions
• Knowledge of Agile practices
• ·General technology understanding, especially in area of microservice implementation
• Extensive experience with data visualization
• Highly proficient technical writing capabilities