• Industry: Education
  • Location: 100% remote
  • Type of employment: B2B or employment contract
  • Budget: 200-240 net/hour - b2b
  • Project area: Development of ServiceNow CSM Platform 
  • Project duration: Permanent
  • Project language: English
  • Start date: 1.10.2023
  • Only candidates with citizenship in the European Union and residence in Poland

We offer:

  • Unique opportunity to join an international team and lead innovation projects
  • Private medical care (with dental care financed 70% by the company)
  • Life Insurance
  • Multisport Card
  • Integration events

  •  Cooperating with cross-functional teams to prioritize and drive the execution of projects within the ServiceNow CSM platform, addressing the backlog of initiatives
  • Engaging with IT and business stakeholders to elicit, document, and analyze their requirements related to the ServiceNow platform, with a primary focus on ServiceNow CSM expanded functionality
  • Working closely with the ServiceNow Architect and development teams to translate gathered requirements into actionable and effective solutions, ensuring alignment with best practices and business objectives
  • Identifying opportunities to enhance and streamline existing processes within the ServiceNow CSM platform, proposing improvements that align with industry standards and organizational goals
  • Creating clear and comprehensive documentation of requirements, functional specifications, and process flows, facilitating effective communication and project tracking
  • Collaborating with testing teams to develop test cases and validate that the implemented solutions meet the specified requirements and quality standards


  • 3-5 years of hands-on experience as a Business Analyst, with a strong focus on the ServiceNow platform
  • Demonstrated expertise in working with ServiceNow, specifically in the context of Customer Service Management (CSM). Familiarity with ServiceNow CSM's expanded functionality is a must
  • Proficiency in gathering, documenting, and analyzing IT and business stakeholder requirements effectively
  • Participation in the transformation project will be an advantage
  • Ability to create clear and comprehensive requirement documents, functional specifications, and process flows
  • Excellent communication skills
  • Fluent English

Packages and extras

  • Healthcare package
  • Leisure package
  • Trainings
  • Healthcare package for families
  • Language courses
  • Conferences


  • Cold beverages
  • Hot beverages
  • Snacks
  • Integration events
  • Car parking
  • Bicycle parking

Cyclad is an International consulting company operating in the IT/ICT sectors, providing outsourcing solutions in the area of HR and IT services. 

The core of our services includes Knowledge Process Outsourcing, Recruitment Process Outsourcing, Software House, Infrastructure Management, Service Desk, and Monitoring. Just because of the commitment of our employees and a growing number of consultants employed by Cyclad we operate globally, primarily in Europe but also in Africa, and Asia. 

Our mission is to provide services of the highest quality and at the same time sustain partner relations with our Clients and with our employees. Why? Because Cyclad’s success depends not only on new technologies but most of all on people and their commitment. 

Get to know us better and learn more about the Cyclad recruitment process at www.cyclad.pl.

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