Do you have a knack for technology? Do you have an ability to solve complex issues and a willingness to serve both technical and business needs? Are you motivated to work in a complex, diverse and global environment?
You'll be working in the Research Application Support team in Krakow. We provide support services for a wide range of applications used by the Research and Evidence Lab business globally. Our team is located in offices around the world and operate under a follow the sun model.
As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners to drive long-term solutions. You will also be able to work with your colleagues on interesting projects that will help build your skills and experience while improving our operations, reducing technical debt, and providing better reliability for our stakeholders
ITILSQLUnixWindows
- support the Research / Evidence Lab business across multiple applications and several technical domains as L2 support
- contribute to automating manual processes and engineering technical solutions to problems
- ensure workflows, processes, tooling and applications are of the highest quality standard
- provide technical expertise and recommendations in assessing new software projects and initiatives to automate, modernize and enhance our existing IT product/service supportability
- define workarounds for known errors, maintain appropriate documentation and initiate process improvements
- correlate with development streams, business analysts, and other technical teams to execute application-related projects
- working in standard working hours, hybrid model (3 times per week in the office), weekend support once a month
MUST
We are looking for 2 new team members on different seniority levels. You can see below a description of a perfect candidate, but you don't have to meet all requirements:
- 2-6 years of experience in application support
- hands-on experience with UNIX, Windows
- experience with relational databases and SQL querying
- experience with monitoring tools (BigPanda, AppDynamics or similar)
- familiarity with ITIL processes for Incident, Request, Problem Management, Change and Release activities as well as Knowledge Management
- knowledge of any ITSM tool, preferably SNOW
- an interest in application support and maintenance, automation, scripting and infrastructure support
- being a confident communicator that can explain technology to non-technical audiences, fluent in English
- a hands-on person with natural instincts and relationship building to support our customers
- curious, collaborative and constantly interested in developing new and emerging technology skills
- Cloud knowledge or certification, preferably Azure
- Shell or Python scripting skills
- familiarity with SRE concept
Luxoft Poland
Kraków
2500Luxoft, a DXC Technology Company, is a global digital strategy and software engineering firm with about 18,000 international employees within its 44 offices in 21 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 11 years. We have offices in Krakow, Warsaw, Wroclaw, and Tri-City. We employ almost 2,500 experienced experts carrying out projects for over 40 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company, as much as 85 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!