In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, leader in consulting, technology services and digital transformation we are looking for a Technical Support Consultant. 

Project information:

  • Location: Katowice (hybrid)
  • Type of employment: contract of employment
  • Remuneration: up to 8 750 gross
  • Level: Mid
  • Project language: English 
  • Contract length: Indefinite/ long-term

Start date: depending on candidate’s availability

We offer:

  • Private medical care.
  • Life insurance.
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Access to several learning platforms (Coursera, Pluralsight, etc.).

  • Providing level 2 support, resolution of incidents and issues as well as the handling of service requests. 
  • Writing technical procedures for Level 1 and Level 2 and keep the knowledge base up to date. 
  • Conveying technical terms/resolutions to Level 1 support. 
  • Working towards continuous service improvement to deliver an excellent service delivery to users.
  • Testing, modifying and improving existing procedures.
  • Training of future employees being recruited.
  • Handling special assignments (migrations, new country launches).

  • At least 2 years of experience in similar role, providing L2 Customer Support, with a strong handle on functional processes and techniques.
  • Having an experience with resolving any customer concern by analyzing and investigating the reason for concern.
  • Having a digital & tech savvy with high proficiency in a variety of applications.
  • Ability to read and follow front and back-end logic written in JavaScript.
  • Experience reading logs from AWS Cloudfront, understanding of SSO.
  • Basic skills in query languages such as JQL, SQL or CloudFront queries.
  • Fluent English.

Packages and extras

  • Healthcare package
  • Leisure package
  • Trainings
  • Healthcare package for families
  • Language courses
  • Conferences


  • Cold beverages
  • Hot beverages
  • Snacks
  • Integration events
  • Car parking
  • Bicycle parking

Cyclad is an International consulting company operating in the IT/ICT sectors, providing outsourcing solutions in the area of HR and IT services. 

The core of our services includes Knowledge Process Outsourcing, Recruitment Process Outsourcing, Software House, Infrastructure Management, Service Desk, and Monitoring. Just because of the commitment of our employees and a growing number of consultants employed by Cyclad we operate globally, primarily in Europe but also in Africa, and Asia. 

Our mission is to provide services of the highest quality and at the same time sustain partner relations with our Clients and with our employees. Why? Because Cyclad’s success depends not only on new technologies but most of all on people and their commitment. 

Get to know us better and learn more about the Cyclad recruitment process at

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