ServiceNow Developer/APM

The ServiceNow Application Portfolio Management team supports the PwC global territories, by enhancing and managing the ServiceNow platform in support of the company's Business application strategy. We are a global team that supports innovative technology to reduce operating costs, manage risk, and maximize the value of the APM service to the firm.

• Engage with stakeholders to understand user stories and determine requirements
• Provide guidance on what is configuration vs customization with a focus on solutions that remain as close to out of box functionality as possible.
• Customize and develop ServiceNow applications and support rollout of new applications and modules.
• Configure Application UIs and Workflows
• Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
• Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
• Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
• Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
• Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
• Ensure that configuration is consistent across development, testing, and production environments.

• 3+ years of experience working in a development role for a ServiceNow Platform
• 2+ years of experience as a ServiceNow administrator
• Preferred experience with ServiceNow CSDM (Common Services Data Model) as well as Application Portfolio Management  or Strategic Portfolio Management
• Experience in transitioning technology from locally focused to centralized technology service organization.
• Experience with ITSM functions and modules within ServiceNow
• Understanding of RESTful Web Service and APIs.
• IT and Security management best practice (ITIL, COBIT, ISO standards).
• Experience developing workflows and supporting service technology teams
• Experience in developing solutions in JavaScript and Glide

Desired Certifications:

• ITIL Foundations Certification
• ServiceNow Developer Certification(s)

Essential Skills:

• Conceptual skills
• Ability to articulate and document the desired business outcome
• Ability to remove ambiguity from requirements
• Service orientation with a focus on quality and customer satisfaction
• Unit and regression testing to strive for first time right deployments
• Troubleshooting and Diagnostics
• Conceptual skills
• Communication skills (verbal and written)