Lead Production Support Engineer (L2)

Lead Production Support Engineer (L2)

Online interview
B2B Employment contract

Your tasks

Work as a technical expert in a 24/7 support team. Be responsible for governance control and successful achievement of SLO. Regularly review service objectives to be align with business needs.

Be responsible for Event, Incident, Problem and Knowledge management process. Participate in project activities as part of continuous service improvement. Collaborate with busines and technical stakeholders to ensure environment stability.


  • Perform 24/7 Environment monitoring and issues resolution. Support end-to-end data flows and health/sanity checks of the systems/applications.
  • Ensure platform stability (application work in frames of agreed SLA, notify Luxoft management/Client in case of unexpected behavior)
  • Ensure issue resolutions happens withing agreed RTO.
  • Logs review, data discovery in database tables for investigation of workflows failures. Raise a defect and start pro-active work on resolution when the issue got identified. Escalate unexpected behavior found during logic review (bugs in implementation) to the implementers team
  • Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services etc.) , support defect fixes rollouts
  • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
  • Be responsible for governance process during issue remediation and post root cause investigation process
  • Work with Windows and Unix Based applications, organized as a microservices withing various containerization tool. Get hands on experience with on-previse and cloud infrastructure and services. Automate support tasks with CI/CD and Orchestrations tools.
  • Update knowledge articles on new issues (classify known issues, symptoms and workarounds/fixes)
  • Be responsible for monitoring set-up and maintenance.

Project description

We are building a team to run technology, innovation and support for a world-class investment management institution. The scope of the applications and business areas covers applications and infrastructure support, trading, risk management and reporting, market data processing, market surveillance and intelligence, books keeping, reporting and more.

We are establishing a star team capable of facing the challenges of modern highly paced environments, lots of data, demand for top-class performance, availability and reliability. We utilize a wide stack of technologies and keep innovating and adopting new architectures and ways to retain leadership in the marketplace.

We are looking for bright people with engineering talent and highly proficient in their technological area, ready to continue learning and challenging the status quo as they work, willing to learn from mistakes and continue excelling.

Join our international team which located in Warsaw (Poland) , work with matured technical experts and obtain experience from different IT areas. Get a chance to hands-on in projects related to infrastructure migration and buildout, software delivery and support.

Who we're looking for?


Skills Required:

  • 8+ years experience as a Production Support Engineer.
  • Ability to work under pressure.
  • English (written, spoken - upper intermediate)
  • Strong analytical mindset, responsible, multi-tasking, client oriented, strong communication skills, proactive behavior and strong problem solving skills
  • Able to work under pressure
  • Experience with support of reporting systems
  • Strong understanding of overall IT and relationships between different system components
  • Strong MSSQL Database knowledge and CRUD concept (PL/SQL, MSQL and tools knowledge is a must).
  • Experience with .Net applications (working with logs, troubleshooting, common issues) and SQL servers.
  • Experience with MongoDB will be strong benefit.
  • Strong SQL/PLSQL is a must.
  • Strong knowledge of Unix like and Windows platforms.
  • Good scripting – bash, shell, PowerShell (or any other languages)
  • Practical experience with data gathering and processing, data discovery.
  • Experience with ETL systems will be benefit.
  • Experience with batch system like Activebatch, Control-M, Autosys.
  • Understanding of ITIL framework and SDLC process.
  • Knowledge in investment banking like: trade lifecycle, portfolio management, risks – will be strong advantage.
  • Experience with support of reporting systems
  • Good scripting – bash, shell, PowerShell (or any other languages)
  • Hands-on Support experience with CI/CD, Infrastructure the code, orchestrations tools
  • Hands-on Support experience with AWS/Azure.

KEY Skills: Issue investigation and troubleshooting; Unix (bash/Shell); Windows(PowerShell); MSSQL DB; SQL/PLSQL; Docker; MongoDB; .NET (as a application); Batch processing tools: Activebatch (Control-M/Autosys); AWS/Azure; infra as a code; Logstash; Kibana; Elasticsearch.


Desire to learn and improve in next areas:

  • Financial \Investment background. (understanding of the financial markets and trading applications)
  • Experience with infrastructure as code (terraform…etc.).
  • Experience with Source control system.
  • Experience in support/administering containers using tools such as Docker, Vagrant, Kubernetes (open shift) etc.
  • Experience in handling and supporting Confluent KAFKA
  • Experience with orchestrators like Ansible.
  • Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint and Visio. Office 365.

Nice to have skills: Apache Maven, Amazon Web Services (AWS), Git, Software as a Service (SaaS), Ansible, Vagrant, Jenkins, Bamboo, Docker, Microservices

Bash or PowerShell

Our company


Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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