The Cloud Print Engineer is working as a 2nd level engineer, operating and maintaining the cloud print platform, adding printer and policies as well as working on print job issues and 2nd level issues and tickets. The Cloud Print Engineer is also managing the technical operations of the global portfolio of printers and MFPs, including settings, drivers and firmware testing and distributions.

Very well
Active DirectoryOffice 365Azure Active DirectoryITIL

  • Rollout support during project and later extension of 'Global Cloud Printing' solution
  • System operations, maintenance and documentation in accordance with compliance requirements as well as quality assurance and development of standards
  • Providing 2nd Level support and provide training and documentation to users and to 1st level support team.
  • Ensuring system integrity and security through necessary measures, for example log analysis and patch management.
  • Manage the implementation of agreed changes.
  • Execution of project tasks in IT infrastructure projects and responsible to provide project deliverables.
  • Manage the ticket solving and ticket routing in "Service Now".
  • Take care that all internal KPI are met.

  • 1-3 years of technical experience in working with print server- and printer technologies, including driver and firmware management, printer languages and protocols etc. Knowledge about Azure Active Directory would be a plus.
  • Experience in working according to professional processes in the area of ITSM and knowledge of the processes of service management Deep understanding of ITIL functionality.
  • Excellent troubleshooting skills.
  • Very good understanding of functionality of Microsoft Azure, InTunes, MS Teams and Office 365 family
  • Experience of managing relationships with internal customers.
  • Good customer service skills and ability to interact with clients, staff, and management teams
  • Fluent in English language, both written and spoken.

Packages and extras

  • Healthcare package
  • Healthcare package for families
  • Conferences
  • Trainings
  • Financial bonus
  • Books
  • Sport card
  • Language courses

Amenities

  • Bicycle parking
  • Hot beverages
  • Fruits
  • Chill room
  • Integration events
  • Car parking
  • Shower

We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistic market leader. 76,000 employees and a countless number of customers around the world benefit from our work outcomes. 85% of our projects are focused strictly on development, and only the minority of them relate to maintenance. Joining us you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with diverse technology stack and discover our unique Agile approach to the development process. We offer our employees a possibility to plan their working place flexibly with the manager. You can choose to work almost entirely remotely or every day at the office - as you want. You can also divide the time between those two in a hybrid way, taking advantage of both - remote and office work.