Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes troubleshooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solutions. He/she will work with a team to manage the configuration, implementation and maintenance of multiple ServiceNow applications in a fast paced organization. 

Excellent
ServiceNow

  • Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problems
  • Documents the technical requirements/as-built documentation
  • Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
  • Development, configuration and improvement of workflows and processes
  • Performs day to day support, administration and maintenance of the ServiceNow platform
  • Manage upgrade planning and execution
  • Performs failure analysis and provides recommendations for continuous improvement
  • Investigates and resolves issues (2nd level support) including performance monitoring
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Documents and closes resolved tickets according to agreed procedures
  • Escalates unresolved incidents
  • Provides "Go Live" support after introduction of new solutions
  • Uses his/her experience in ITIL processes to manage interfaces
  • Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
  • Develops clear and concise technical and process documentation
  • Supports multiple projects simultaneously in a fast-paced environment
  • Works in an agile environment and is familiar with agile development methods
  • Ensures that implementations and ongoing services are delivered on time and meet client requirements
  • Supports projects by resolving fairly complex program problems
  • Supports internal service review meetings covering performance, quality aspects and processes
  • Provides training for the tool's functionalities in person and/or through other methods
  • Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform

  • Minimum 1+ year of ServiceNow administration experience
  • Qualified IT specialist (apprenticeship)or
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
  • ITSM experience and knowledge
  • Good understanding of ITIL
  • Good understanding of ITSM and related services
  • Fluent in English language skills (verbal & written)

Packages and extras

  • Healthcare package
  • Healthcare package for families
  • Conferences
  • Trainings
  • Financial bonus
  • Books
  • Sport card
  • Language courses

Amenities

  • Bicycle parking
  • Hot beverages
  • Fruits
  • Chill room
  • Integration events
  • Car parking
  • Shower

We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistic market leader. 76,000 employees and a countless number of customers around the world benefit from our work outcomes. 85% of our projects are focused strictly on development, and only the minority of them relate to maintenance. Joining us you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with diverse technology stack and discover our unique Agile approach to the development process. We offer our employees a possibility to plan their working place flexibly with the manager. You can choose to work almost entirely remotely or every day at the office - as you want. You can also divide the time between those two in a hybrid way, taking advantage of both - remote and office work.