Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

Very well

The ServiceNow Engineer is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. He/she evaluates demands and creates technical concepts to implement solutions according to business as well as IT requirements by utilizing out of the box / standard functionality or developing and customizing applications. He/she acts as 2nd and 3rd level support and is the interface between business and the ServiceNow platform for developing, testing and implementation in a fast paced organization.

  • Develops technical specifications and makes recommendations
  • Analyzes requirements
  • Builds service requests from customer requirements including requests
  • Evaluates and aligns solution concepts
  • Supports in developing system architecture/interfaces
  • Loads, adapts and maintains data between ServiceNow and other systems
  • Recommends improvements and/or changes to technical design where appropriate
  • Performs coding and moving changes across platforms (dev/test/prod)
  • Supporting multiple projects as team member or development team leader
  • Reviewing modules for quality assurance, system integrity and security, checks compliance with architectural standard
  • Provides 2nd and 3rd level support for the ServiceNow platform and its modules
  • Escalates to vendor for defect and incident resolution as required

  • Minimum 3+ years of ServiceNow development and implementation experience
  • Minimum 3+ years of programming experience
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
  • Certifications: ServiceNow System Administrator, ServiceNow Implementation, (ITIL v3 certification)
  • ITSM knowledge, excellent understanding of all the ITSM and related service
  • Fundamental understanding of the key technologies relevant to ServiceNow integration solutions i.e. SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience in IT Project Management
  • Fluent in English language skills (verbal & written)

Packages and extras

  • Healthcare package
  • Healthcare package for families
  • Conferences
  • Trainings
  • Financial bonus
  • Books
  • Sport card
  • Language courses


  • Bicycle parking
  • Hot beverages
  • Fruits
  • Chill room
  • Integration events
  • Car parking
  • Shower

We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistic market leader. 76,000 employees and a countless number of customers around the world benefit from our work outcomes. 85% of our projects are focused strictly on development, and only the minority of them relate to maintenance. Joining us you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with diverse technology stack and discover our unique Agile approach to the development process. We offer our employees a possibility to plan their working place flexibly with the manager. You can choose to work almost entirely remotely or every day at the office - as you want. You can also divide the time between those two in a hybrid way, taking advantage of both - remote and office work.