Synerise is not just another tech company. It is a space where the language of AI algorithms and advanced technology is translated into real business opportunities. We passionately support our clients by providing innovative solutions to transform them into top business players. 

We do this by creating an exceptional culture based on freedom of thought, boldness and respect for talent with great (really great!) people on board and a happy office environment focusing on courage and enthusiasm in everything we do.

 Currently, we are looking for a Customer Support Specialist to join our Service Desk Customer Success & Implementation Department (CSI)

 This role combines Marketing Automation skills with Business Analysis & Tech Integration to allow seamless implementation & execution of Synerise AI Solutions & Scenarios in enterprise-level companies. 

 See if you fit our diverse and dynamic environment where we constantly evolve together with the growth of our clients.

Sound interesting so far? Keep reading!

  • Do you want to take part in unique projects for large, tech-oriented brands? 
  • Are you ready to apply your best knowledge, skills and experience to deliver the best possible quality of work? 
  • Do you know how to support clients while using advanced technology? 

 

If you answered YES to these questions it may mean you’ve found your dream job. 



  • collaborate during the implementation of Synerise AI Solutions at enterprise-level and self-service companies
  • quickly respond to reported incidents
  • provide ongoing support to clients in the field of campaigns and integration
  • work with enterprise clients, partners and self-service clients
  • assist in the implementation of new solutions
  • take care of the continuous development of Partner sales and technical competences
  • cooperate with Business Development & IT Departments in term of agile project management


What will convince us that you are The One? 

  • strong analytical and communication skills
  • willingness to cooperate with customers in the form of a ticket
  • ability to work under time pressure
  • multitasking ability
  • excellent planning, organizational and execution skills
  • knowledge of digital marketing concepts & processes
  • familiarity with process automation tools & marketing automation platforms
  • high motivation for self-development and a desire to acquire knowledge
  • "digital nativity" & excellence with operating desktop & mobile devices
  • English at advanced level (B2 minimum), both written and spoken
  • experience in working with tools from the area of marketing, automation/digital marketing/Big Data


What will convince us even more?
 

  • experience with REST API
  • experience with webhooks
  • knowledge of Postman or similar software
  • knowledge of JavaScript
  • experience in web development projects
  • experience in mobile development projects
  • experience working with non-relational databases
  • familiarity with big data concepts
  • experience working with Office365 environment

Pakiety i dofinansowania

  • Pakiet medyczny
  • Pakiet medyczny dla rodziny
  • Pakiet sportowy

Udogodnienia w biurze

  • Zimne napoje
  • Parking dla rowerów
  • Gorące napoje
  • Owoce
  • Przekąski

Synerise

Kraków
150-200


Synerise is not just another tech company. It is a space where the language of AI algorithms and advanced technology is translated into real business opportunities. We passionately support our clients by providing innovative solutions to transform them into top business players.

We do this by creating an exceptional culture based on freedom of thought, boldness and respect for talent with great (really great!) people on board, a happy office environment focusing on courage and enthusiasm in everything we do.