Info about project: ING is a global bank with 53,000 employees, 38.4 million customers, corporate clients and financial institutions in over 40 countries. Our purpose is to empower people to stay a step ahead in life and in business. To achieve our ambition and become a global digital bank, ING has to standardise and optimise its operations, processes and technology. ING’s 4 shared services centres in Europe and in Asia play a key role in this and deliver multiple services to multiple ING countries and global functions. From new customer screening to credit card processing, and from cybersecurity to data analytics. People Services is a new shared service that is currently being set up in the shared service centres in Poland (Katowice) and the Philippines (Manila). People Services will be available to ING employees in the Netherlands and Australia from 1 July 2021. The ambition is to grow to a global service for all ING employees over the next few years. Around 150 People Services colleagues divided between Katowice (Poland) and Manila (Philippines) will handle questions from managers and employees, create job offers, validate expenses, administer changes in jobs and rewards, arrange talent assessments and coordinate and evaluate trainings. ING is looking for ambitious and enthusiastic people with a background in HR services and a strong service orientation to build and run the People Services centre and provide a differentiating experience to our employees.

  • Handle questions from managers and employees: 60%
  • Maintain the knowledge base: 10%
  • Handle incidents: 20%
  • You actively participate in initiatives to improve processes and services and deliver the best possible employee experience: 10%

We are looking for you if:

  • If you have at least 1 year of working in a Shared Services environment, preferably with contact & dialog centre processes,
  • If you have experience in HR technology & processes with strong focus on customer service,
  • If you have experience in cooperation and building the positive relationships with external / internal business partners,
  • If you have knowledge of transition activities: preparation / review of the documentation, process & tools setup,
  • If you have excellent communication skills,
  • If you have readiness to learn and collaborate,
  • If you have strong people & client orientation,
  • If you have accurate, structured and strong attention to detail,
  • If you have ability to work in an international and multicultural environment,
  • If you have very good Dutch written and verbal (min. B2 level),
  • If you have very good English written and verbal (min. C1 level),
  • If you have university degree.

Additionally, you will score for:

  • Proficiency in the use of Microsoft Office,
  • Knowledge of Dutch legal rules & regulations: labor law / employment,
  • Problem solving & decision making,
  • Excellent time management,
  • Ambition to be part of setting up ING’s global shared People Services Centre.
  • Expertise in agile, operational management, quality management and risk,
  • Curious to continuously improve in an agile way,
  • Experience in working with Workday, ServiceNow.

ING Hubs Poland


ING Hubs Poland 

We are an integral part of ING, we value knowledge and relations, inspire and support each other at achieving our goals. Until recently, we were knows as ING Tech Poland. We decided to change our name to ING Hubs Poland to better reflect the wide range of our services, going beyond technology. 

Thanks to the experience that combines IT with knowledge of the financial sector and the ability to build products and comprehensive services, we hold a unique position at ING. We use this potential to optimize processes and lead business units through the digital transformation.

We are one of global hubs providing technology, data and risk services for ING units all over the world! Our IT areas include IT security, remote, application and hosting services. Our operational services are provided by  units such as RiskHub, CardsHub, Know Your Customer, Centralised People Services Hub and ComplianceHub. For almost 20 years we have been taking up challenges and proving that we are a trustworthy partner supporting ING in digital transformation.

Join ING Hubs Poland board and specialize in best technologies: Microsoft Azure, Google Cloud Platform, Java, .Net, Python, Linux, Kubernetes, Ansible, Gitlab, Angular, Tomcat, Kafka, Spark, Nessus, ElasticSearch, VMware and many more.

In our organization, the world of technology goes hand in hand with business and operational services. 

What do you gain by working with us?

·       You expand your knowledge thanks to cooperation with specialists and experts,

·       You improve your qualifications thanks to the possibility of obtaining certificates,

·       You have the opportunity to participate in internal trainings, where our internal trainers share their knowledge on solutions provided to our customers,

·       You have a chance to work on international projects,

·       You will find out what it means to have a well-tuned team and great atmosphere at work