IT Governance Officer – Cyprus, Greece or UK

We are looking for a passionate and experienced IT Governance Officer to join our fast-growing team! The successful candidate will join a team that is responsible for collaborating with our main IT stakeholders to define, own, and set into operation a formal IT governance framework, as well as monitoring its application and maintenance according to our evolving needs.  

Benefit from:

  • Attractive remuneration package plus performance related reward 
  • Private health insurance 
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Type of employment: Full time

Location: Cyprus, Greece or UK

  • Help establish an IT Governance framework which will inform and align decision-making for Information Technology project planning, policies, and IT operations with enterprise strategic business objectives
  • Develop and establish appropriate IT Governance policies, procedures, and consistent practices across the whole IT organization
  • Ensure necessary awareness and monitor the effective implementation of all IT policies and procedures within IT
  • Communicate the governance activities, policies and decisions to IT Management and Business Leadership and keep them informed of any IT Governance decisions that will affect IT services and projects
  • Establish solid IT Service Management (ITSM) practices 
  • Maintain up-to-date and accurate records of incident and problem resolution activities
  • Track configuration items/assets in conjunction with application and infrastructure teams and make sure that an adequate level of technical documentation is maintained
  • Track change requests and ensure these are correctly administered, documented, maintained, and coordinated in a timely fashion
  • Run and maintain a Change calendar, keeping Production informed of the forward schedule of work and managing the release of changes to the Production environment
  • Set the standards for the development and maintenance of an asset database/CMDB, as well as the practices and controls needed to keep it up-to-date by application and infrastructure teams
  • Help, define, and maintain process level KPIs and SLAs and provide key metrics on process performance and SLA adherence across the whole IT organization 
  • Support the development of the Enterprise Architecture standards, policies and guidelines as cascaded from the Enterprise Architecture team

  • BSc/MSc in computer science, information technology, engineering, or in a related field
  • 4+ years’ experience in a similar position
  • Technical experience and/or knowledge of a typical development team workflow and understanding of the typical developer tools involved is a plus 
  • Strong interpersonal and teamworking skills
  • Excellent written and verbal communication skills 
  • Strong organisational, critical thinking, and analytical/problem-solving skills
  • Outstanding leadership skills, self-motivation, and ability to multi-task and work effectively under pressure
  • Knowledge of and experience in the following:

- Analysing, documenting, and re-engineering complex business processes
- Designing and developing workflows for IT processes using relevant tools (e.g., JIRA)
- Identifying, establishing, and managing process level KPIs, Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
- IT governance frameworks (e.g., COBIT, ITIL); thorough understanding of the principles of Incident Management, Change and Release Management
- IT Service Management platforms/tools
- Project Management Methodologies (e.g., Prince2, PMP, Agile/Scrum/Kanban)

Packages and extras

  • Healthcare package
  • Leisure package
  • Leisure package for families
  • Language courses
  • Conferences
  • Trainings
  • Books
  • Financial bonus
  • Equity

Relocation package

  • Adaptation tips
  • Temporary housing
  • Help finding an apartment
  • Visa Services
  • Sign up bonus
  • Flight ticket
  • Money for moving expenses


  • Bicycle parking
  • Cold beverages
  • Fruits
  • Snacks
  • Chill room
  • Integration events
  • Hot beverages

XM is a large and well-established global industry leader. Our extensive financial experience, state of the art trading environment and dedicated customer support makes XM the broker of choice for online investors.
With its headquarters in Cyprus and offices in the US, UK, Australia, Greece and UAE, XM currently employs more than 650 professionals.