Cisco IP Telephony L2 Support Engineer

Online interview
B2B Employment contract

Your tasks

  • support the Service & manage Product across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
  • Perform Cisco CUCM(above 10.5 release) migration, implementation & support of various Cisco voice products(Cisco Unity, ISRs, Gateways).

Project description

You’ll be working in the Voice NOC team in Wroclaw. We provide L1/L2/L3 operational support for Cisco/ globally . This benefits our internal users and associates. As a Employee, you’ll play an important role in supporting our associates for the Cisco platform.

Who we're looking for?

  • Requires advanced technical knowledge and programming and troubleshooting skills related to CUCM, Voice Gateway (MGCP, H323, SIP) including POTS & VOIP Dial Peers, SRST configurations, IP phone/ISR/Gateway upgrades, certificate updates.
  • Strong knowledge on SIP, H.323, RTP & RTCP protocols & troubleshooting.
  • Good knowledge on TCL & Voice XML.
  • Troubleshooting of Cisco ISRs Gateways : FXS, FXO, and ISDN, T1/E1 PRI
  • Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
  • Understanding of IP Telephony protocols.
  • Experience working in a global environment with stakeholders across multiple geographies.
  • CCNP certification will be an added advantage.
  • Knowledge on skype/Luware will be an added advantage.
  • Should be aware of ITIL process

Our company


Gdańsk, Wrocław, Warsaw, Krakow, Zug 13000
Tech skills
  • Java
  • JavaScript
  • .Net

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