You'll be working in the IB Research application support team in Poland. We provide 2nd level support for a wide range of applications used by IB Research business. The team is located in offices around the world and operates under a follow the sun model.

As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.

ConfluenceJIRASQLUnix

  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
  • assist in planning BCP, patching and other infrastructure related projects
  • contribute to automating manual processes
  • get involved in problem management to identify root causes and ensure issues don't reoccur

MUST
  • ideally 3+ years of hands-on experience with Unix, SQL and MS Office products
  • proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of building good relationships with senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines
NICE TO HAVE

N/A

Luxoft Poland

1500

Luxoft, a DXC Technology Company, is a global digital strategy and software engineering firm with about 18,000 international employees within its 44 offices in 21 countries. It is headquartered in Zug, Switzerland. 

In 2000, Luxoft was established in Moscow under the direction of Dmitry Loschinin. In 2008 it acquired ITC Networks in Bucharest. In 2013, Luxoft was listed on the New York Stock Exchange, following an initial public offering of 4.1 million shares at $17.00 per ordinary share.  

In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.

Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 11 years. We have offices in Krakow, Warsaw, Wroclaw, and Tri-City. We employ almost 2,000 experienced experts carrying out projects for over 40 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.

So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.

At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, Russia, India, Belarus, Turkey, Spain, Portugal, Italy, Romania, USA, etc.

At Luxoft, a DXC Technology Company, as much as 85 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.

Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!